Complaint client and Solution

Complaint-client and Solution

(commonly misused words, confusingly related words, Preposition)

Dialogue with a client on a product complaint

Customer:  Good Afternoon Sir, I’m sorry to trouble you, but I have complaints about your product. I think this laptop is not what I expected

Me        :  Good Afternoon Sir. Whether I Could you please explain the problem then how the laptop ?

Customer: I have a complaint for the laptop I bought yesterday. I think you are changing the type of Asus laptop I want.

Me         : oh sorry sir. can i see the laptop?

Customer: This laptop is not suit I want, because this laptop only has 1GB of RAM and 320GB of HDD while what I want is a laptop that has 2GB of RAM and a 500GB HDD. and because I really need a lot of memory for my work.

Me         : forgive me if I'm not right. Then what type of laptop do you want?

Customer: I'm sorry, but this is not what I expected. Then I want an x200CA Asus laptop.

Me       : oh I understand. This laptop is an X200MA type laptop, so the laptop doesn't have the specifications you mentioned earlier.

Customer: what is the solution then?

Me         : whether I can see the warranty card along with the receipt than our store?

Customer: oh of course you can. This is the warranty card and receipt from this store.

Me         : okay, please wait for about five minutes.

Me         : well I will replace the host laptop with the Asus x200CA type as you want.

Customer: then what do I have to add to the change of laptop?

Me        : do not need to add money because the price on the bill should be for the Asus x200CA type, but I instead gave the Asus x200MA laptop. Forgive my negligence about the type of laptop that hosted the order yesterday.

Customer: okay. When can I get the x200CA Asus laptop that I want?

Me         : I will replace it today. This is the laptop you want.

Customer: thank you.

Me         : you are welcome

Dialogue with Co-worker on the solution for the said complaint

Co-worker: hey. How about your day?

Me            : hey. I'm not happy.

Co-worker: what's the problem?

Me            : yes, this is an upsetting day.

Co-worker: many customer complaints?

Me            : yes I was scolded by a big boss because of my negligence.

Co-worker: why?

Me            : yes because there were customers who complained about the laptop purchased yesterday at this store was not suit he expected, and I was serving the customer.

Co-worker: then?

Me            : when I saw it turned out it was the laptop that he wanted Asus type x200CA, but what I actually gave was Asus type x200MA. Then I reported this to the big boss about it and the big boss scolded me for the negligence I did.

Co-worker:  I ever felt. But, we must prioritize customer satisfaction. Since then I have always checked in detail about the types of electronic products that are in accordance with the bill.

Me            : I know that.

Co-worker: Don't be sad anymore. What is important for the future is we can not be careless as it is today. The big boss scolded today so that things like this will not happen again in the future. What if we just had lunch? It's time to rest now.

Me            : okay. Thank you for listening to my story.

Co-worker: you are welcome.

Ex:

Commonly Misused Words

Confusingly Relased Words

Preposition